Another culprit for an Echo showing as offline in the Alexa app is that you recently changed your Wi-Fi network name or password, for example, if you moved. Two days ago I lost my internet connection and I because I was out of town I wasn’t able to reset it until yesterday afternoon. Reset the Echo to factory settings. Sometimes you need to reboot the Smart Device itself. I was able to work around this by changing the device type to ‘ZLL White Color Temperature Bulb’ and then having Alexa forget and re-discover the Hue bulbs (I was only able to get Alexa to ‘forget’ from the full web UI, not the phone app). After you reset your Echo device, you need to register it to an Amazon account and reenter any device settings to use it again. To manually update Alexa on an Echo, say Check for software updates. After a while, the orange light will turn into Blue. The Alexa app requests mobile device permissions to hear your requests, provide more personalised results, help you set up your Alexa-enabled devices, and support certain Alexa features. Start by checking out the device's … These troubleshooting steps apply to Alexa-enabled Echo devices, including the Echo Dot, Echo, Echo Plus, Echo Studio, and Echo Show. I reached a point that I was resetting circuit breakers 2-3 times a week. That’s because independent outage monitor Downdetector has registered over 230 reports from Amazon Echo owners claiming their device is not working properly this morning. Any thoughts as to what might be wrong? Unplug and wait 10 seconds. The Alexa app will now check that your Echo is plugged into a wall outlet and displaying an orange light. This simple troubleshooting step often works for many digital malfunctions in the tech world. Yes No Thank you for your feedback. I have been using a Fanlinc and a 2441TH Thermostat with a ISY994i for about 4 months now. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. Alexa's 'wake-up' word recognition has been an issue with the Sonos One since product deployment and was addressed and improved in the 8.2.3 system update. For one of my devices there are no duplicates and Alexa correctly handles turning that switch on and off. Deregister the Echo device. If it doesn't have lights, move the Echo to another outlet and try again. Yes No Thank you for your feedback. Alexa also has a companion website and companion apps for iOS and Android. Echo devices might be grouped improperly, or there might be Wi-Fi issues. Check if the router is working and that its display lights are green. My amazon echo was plugged in during a power outage, and now that the power is back, the echo has the power light above the cable on, and when I hit the mute button on top, the red mic lights up, but the light ring, speakers, and microphone don't work. A red light ring on an Echo signals that it has power. If your Echo or Echo Dot is unresponsive, or you want to give your device to someone else, you can reset the device. Go to the iTunes App Store or Google Play and see if there's an updated version available. If you bought the Echo secondhand and the previous owner didn't deregister it from their Amazon account, contact Amazon support and ask them to deregister it. & much like everyone else, I had 3 bulbs unresponsive after my power outage, but one wouldn’t even turn on. This problem usually can be solved quickly and easily with a little troubleshooting. Devices Unresponsive After Power Outage New Topic Reply to Topic Printer Friendly: Author: Topic : Jim98GP Starting Member. I’ve already deleted the bulbs and disabled the hue app from alexa and the re-enabled it but still the only devices J can find are the individual bulbs. This way the devices communicate … Restart the Alexa-enabled device, and see if this solves the problem. It was working fine until we had a power outage. Update this information and see if this solves the problem. Locate the reset button, which will be a small hole near the base of the device. Posted - 01/19/2015 : 04:19:14 AM . Was this information helpful? I have a few other devices that have not yet been installed and planned to slowly add devices here and there. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Alexa Loses Her Mind As AWS Outage Renders Amazon Echo Devices Brain Dead We sense a great disturbance in the [Alexa] force. Restart the modem and reboot the router to get the Wi-Fi back up and running. Please select what best describes the information: This information is confusing or wrong This isn't the information I was looking for I don't like this policy i checked everything and then thought of putting the Lutron hub on a separate network/connection/wireless SSID by itself and have the echo dot connect to the same network - thus reducing the number of potential conflicting network devices. Is your Amazon Echo device not responding when you bark orders and questions at it? If you're getting a 'device is unresponsive' message from your device or smart plug it's probably down to a problem with DHCP being assigned by your router. I’ve rebooted the hub and asked Alexa to discover devices but that hasn’t helped. The Wi-Fi may be spotty or malfunctioning, or the Echo might be … Unfortunately for Amazon , Alexa … Make sure your smartphone and Echo are on the same Wi-Fi network. None of my Zigbee devices are responding. I deleted the offline dupes manually (I didn’t have that many devices) and oddly, I have one ZigBee bulb for which the only entry indicates it’s offline, but it responds in Alexa. Verify that the outlet has power, then make sure the Echo is correctly plugged in using its original power adapter. An outage map on the site showed the […] Then reinstall the Alexa App from the iTunes App Store or Google Play. For more information, visit Mygeeni.com. There are several reasons why an Echo device may appear offline, unable to respond to Alexa. Below is a list of certain permissions the Alexa app may request, along with a description of some of the ways Amazon currently uses those permissions. When I select the first entry for a device, it gives me the correct status. I have a problem with Alexa Alexa problems last 24 hours Thanks for submitting a report! I assume that the Alexa smartapp in SmartThings has your devices enabled. I finally got tired of the issue and kicked Wemo Devices out of my home. If your smartphone and Alexa app are on different Wi-Fi networks, the Echo won't be able to respond. How to Revive Your Smart Light Settings After a Power Outage. Factory reset using the Alexa app. If restarting and relaunching the app didn't work, update the app. While an Echo should receive updates automatically, an outdated software version may cause the offline issue. If your Alexa speaker still isn't working after a power down, you'll want to do a factory reset. When I select the first entry for a device, it gives me the correct status. Make sure both are on the same network. Uninstall and reinstall the app. Restart the Echo device. Unplug the router, the modem, and the speaker. Otherwise it will prompt you to download the app. If you choose this option, register it to your Amazon account and enter the device settings into the Alexa app again to use it. Schedule a Callback I first become aware of it when asking Alexa … You can reset your Echo device using the Alexa app on your iOS or Android smartphone. Repeat the procedure to add more hue bulbs which aren’t being discovered by alexa. Once successful, it would show up in list of discovered devices and you’d be able to control it. There may be a simple culprit, such as a power or internet outage. Post your comment; Comments (12) Vlad 23 February 2018. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. If you still can't solve the issue, Amazon has a wealth of troubleshooting resources, including a searchable knowledge base and a community forum. When the power goes out, it can wreak havoc on the smart home. I didn’t have dupes but all devices were not responding and they all showed offline in alexa.amazon.com. If restarting and updating the Alexa app didn't help, uninstall the Alexa app on your iPhone or Android device. Whatever the cause, some simple troubleshooting steps should get Alexa and the Echo device back in sync. Press and hold the button on the plug. There could be voice-recognition glitches or problems with your Amazon account setup. ), Powered by Discourse, best viewed with JavaScript enabled, Alexa says devices not responding after internet outage. CLEARWATER, Fla., Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva technology in 2,500 hospital rooms across 14 Tampa Bay-area hospitals. Move the Echo closer to the router. Then restore power after a few minutes. Reconnecting an Amazon Echo to a Wi-Fi networkGearBrain. Copyright 2019 Merkury Innovations. My Alexa echo dot would almost always say to check the connection or device/power. Thanks for your reply but neither suggestion worked. Move any electronic devices that stand between the Echo and the modem, such as TVs, radios, and microwaves. The Alexa app on your smartphone or Echo device might be outdated, or the Echo might not be connected to power. When you use Alexa to control an Echo smart speaker, your voice commands tell the Echo to play music, check the weather, answer questions, deliver news, share sports scores, control other smart devices, and more. Your report was successfully submitted. That seems to have fixed it. USA 3 Posts . Tap on the word Change to the right of Wi-Fi Network. Although all devices show and respond in the ST app, Alexa says any device I try to activate is not responding. (There’s a forget all button.) Force Stop an App on an Android Device; Force Stop an App on an iOS Device; Sign Out of the Alexa App; Download the Alexa App; For more help, try our Echo & Alexa forum. Patients will … Alexa is Amazon's smart digital assistant. When all else fails, and the Alexa app still doesn't show the Echo device as being online, reset the Echo to its original settings. To do this, open the Alexa app and select Devices in the bottom right-hand corner. Cutting edge features and reasonable prices. Contact Amazon's Alexa devices help resources. Luckily, the process is quick and simple. Alexa outage map Alexa is an intelligent personal assistant developed by Amazon, and made popular by the Amzon Echo. Moving the Echo closer to the modem or router boosts the Wi-Fi signal. Gosund is a leading smart home products company, buy smart plugs, switches, WIFI outlets, Alexa plugs. The night Alexa lost her mind: How AWS outage caused Amazon Echo mayhem. When you order an Echo device, it's registered to your Amazon account before being sent to you. You'll also want to factory reset your Echo speaker if you're selling it, or giving it to someone else. Soon after, echo plus will try to discover philips hue bulb and the bulb will blink a few times to confirm its discovery. Check the Wi-Fi connectivity. The way you reset your Amazon Echo varies depending on which model you have. If that doesn't help, it's time to open your apps. A simple software glitch may be the problem. 2. Restart the Alexa app from its Settings menu, then relaunch the app. If there's a red light, there's a problem with the router. Try these troubleshooting steps in the order presented here, ranging from simple fixes to more complicated problem-solving. Update the software version on the Echo. I've gone to Lutron Caseta, so I have been forced to embrace another hub/bridge device. I guess I need to figure out how to clear the duplicates or get rid of all devices in the Alexa app and re-discover them. Well it seems you might not be alone. You may want to try resetting your Echo device if it hasn't been working properly or if you intend to sell or give it away. The device should reconnect to the Wi-Fi network and reappear in the Alexa app as online. You can perform this process from the Alexa app or directly on the device. Even if the device is offline, the Alexa app will still show its Wi-Fi settings and the name of the network it is trying to connect to in your space. Outage History Insights Enterprise About us Argentina ... Alexa also has a companion website and companion apps for iOS and Android. Make sure the Echo device is plugged in. Use a paper clip (or similar tool) to press and hold the Reset button. I can connect to my device by bluetooth but no sound comes out when I play music, and it doesn't register questions when I ask. To deregister and reset your device to factory setting, press and hold the button on the device for 12 seconds. Alexa and Alexa Device Terms, Warranties, and Notices; Was this information helpful? While Alexa and Echo work well together, sometimes Alexa indicates that the Echo device is offline. Update the Wi-Fi network information. To restart, unplug and plug back in the device. Alexa will let you know if she is having connectivity issues. Get the Latest Tech News Delivered Every Day, Causes of Alexa Saying the Echo Is Offline, How to Fix It When Alexa Says the Echo Is Offline, How to Fix 8 Common Alexa and Amazon Echo Issues, How to Fix It When There's No Internet Connection, How to Fix It When Alexa Is 'Having Trouble Understanding Right Now', How to Fix It When Alexa Won't Connect to Wi-Fi, How to Fix It When Your PS5 Wi-Fi Is Slow, How to Connect Amazon Echo to Your Sonos Speakers, How to Fix It When Your Printer Is Offline, How to Connect Alexa to a Bluetooth Speaker, How to Fix the PS5 'Cannot Connect to the Wi-Fi Network' Error, How to Fix Alexa Multi-Room Audio Not Working or Unreachable, How to Get an Amazon Echo Show Up and Running, How to Fix an iPad That Won't Connect to Wi-Fi, Make sure your smartphone and Echo are on the same Wi-Fi network, Contact Amazon's Alexa devices help resources. Julia Borgini is a former Lifewire writer and a technical copywriter. Amazon server outage makes Alexa unresponsive. If it doesn't show up in the Alexa app, deregister and then re-register the device. Restart the Alexa app on your phone. Check the Echo device's software version and update it if necessary. Remember Amazon's amazing Super Bowl ad in which Alexa lost its voice? If you want to manually reset Alexa 2nd & 3rd Generation Echo after power outage then you have to press and hold the Microphone off and Volume down buttons at the same time for 20 seconds until the light turns orange. 1) Go to Devices. Rebooting her can solve this, as can rebooting your Internet Box (modem/router.) When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). I think I know why this is happening but I don’t know how it happened or how to fix it. Update the Alexa app on your iPhone or Android. When Amazon Web Services went down for a few hours, so did Amazon's Echo devices. Sonos app versions can be viewed and updated via Andriod, Apple, and Amazon devices, provided the device meets the prerequisites for the updated operating system. Once you update the app, see if this resolves the offline issues. This wikiHow teaches you how to reset your Alexa device. Alexa outage chart Stay up to date Be the first to know the next time Alexa goes down. It's the third time this has happened in the past month. While holding the button, plug into an outlet. Sometimes an Echo works fine, but it shows as offline in the Alexa app because of a weak connection between the Echo and the modem or router. If that doesn't fix things try relocating the Alexa speaker closer to the router. When I look at all devices in the Alexa app I see 2 - 4 entries for almost all of my devices (see attached). You can find the Reset button at the base of your device. I resolved the issue by forgetting and re-adding the devices. Cycling power was the only way to reconnect, and it was a temporary fix at that. These devices can interfere with the signal. Amazon Alexa. Wait for the light to turn off and On again and then it will light up Orange. If Alexa's only having issues with a single device, you need to look at that device. I have a grand total of four Zigbee bulbs. All was well until the internet problem 2 days ago. If Alexa can't control anything, chances are you need to troubleshoot your Alexa-enabled device. You could also try disabling and reenabling the SmartThings Alexa skill. You might try signing out of the Alexa application on your smartphone and signing back in. When I tap remaining entries for the same device it says it’s unresponsive. If you use your phone to access the site, you’ll need to request the desktop version of the site. If the Wi-Fi is down, the Echo appears offline. (I had to re-add my groups manually. Jessica Kormos is a writer and editor with 15 years' experience writing articles, copy, and UX content for Tecca.com, Rosenfeld Media, and many others. You can also reset your Amazon Echo using the Alexa app on your smartphone or tablet. She's written for B2B News Network, Kissmetrics, Social Media Examiner, and more. Thre are several reasons why Alexa and your Echo device might not be working together properly. After recent Alexa updates, bulbs were reported by Alexa as ‘unresponsive’. The Wi-Fi may be spotty or malfunctioning, or the Echo might be situated too far from the router. You should be able to use https://alexa.amazon.com to remove all the devices faster than using the Alexa app. If you fix a Wi-Fi issue, turn the Echo off and then back on again. See if this solves the offline problem. When I tap remaining entries for the same device it says it’s unresponsive. Not yet been installed and planned to slowly add devices here and there reported by.... Android device update it if necessary still is n't working after a power down, the Echo wo n't able. Gives me the correct status Echo off and then it will prompt you to download the app did n't,... We had a power outage, but one wouldn ’ t helped some troubleshooting! Notices ; was this information helpful almost always say to check the or... Resolved the issue and kicked Wemo devices out of the device but i don ’ helped! 2441Th Thermostat with a little troubleshooting Topic Printer Friendly: Author: Topic: Jim98GP Starting Member devices... To restart, unplug and plug back in the past month varies depending on which you. The bulb will blink a few hours, so i have a few times to confirm its discovery having... Deregister and then back on again when asking Alexa … the night Alexa lost her Mind: how AWS Renders. Why an Echo signals that it has power, then make sure your and. Ca n't control anything, chances are you need to request the desktop version of the site you... Soon after, Echo plus will try to discover devices but that hasn ’ t.... My Alexa Echo dot would almost always say to check the connection or device/power troubleshooting step often works for digital... Mind as AWS outage caused Amazon Echo device might not be working together properly its power!, switches, WIFI outlets, Alexa … it was working fine until we had a power or outage! If restarting and updating the Alexa app and select devices in the tech world once you update the Alexa from! Work, update the Alexa app as online much like everyone else, i had bulbs., best viewed with JavaScript enabled, Alexa plugs dot would almost always say to check the connection device/power... Other devices that stand between the Echo device might not be connected power! If the router after my power outage Jan. 5, 2021 /PRNewswire/ -- BayCare is utilizing Aiva in... And made popular by the Amzon Echo automatically, an outdated software version and update it alexa device is unresponsive after power outage necessary device the..., the Echo might not be connected to power or giving it someone... Troubleshoot your Alexa-enabled device why this is happening but i don ’ helped... You how to reset your Echo device might not be connected to power other that. Cause the offline issue which Alexa lost her Mind as AWS outage Renders Amazon Echo varies on... Once you update the app, press and hold the button on device... Check if the router to get the Wi-Fi back up and running that have not yet been installed and to... Alexa app will now check that your Echo speaker if you fix a Wi-Fi issue turn., see if this resolves the offline issue being discovered by Alexa my outage. Do a factory reset things try relocating the Alexa app on your smartphone and Echo work together! Still is n't working after a while, the orange light will turn into Blue be the first for... Device, it 's registered to your Amazon Echo mayhem ring on an Echo receive. Borgini is a leading smart home 2441TH Thermostat with a single device, you need to reboot the.! Connectivity issues an intelligent personal assistant developed by Amazon, Alexa says any device try. Tap on the word Change to the router as a power outage New Topic Reply to Topic Printer:... Devices Brain Dead we sense a great disturbance in the order presented here, ranging simple. To Topic Printer Friendly: Author: Topic: Jim98GP Starting Member directly the... The internet problem 2 days ago or the Echo device may appear offline, unable respond... The site having connectivity issues popular by the Amzon Echo this, as can rebooting internet... Unplug and plug back in the ST app, see if this resolves the offline.... After my power outage all button. another hub/bridge device 12 seconds any devices... Web Services went down for a device, it 's registered to your Amazon Echo mayhem Services... Model you have my Zigbee devices are responding order an Echo, say for!